Last updated: 26.08.2025

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1. About Billida

Billida GmbH (“Billida”, “we”, “our”, “us”) operates a rental service for baby essentials. By placing an order on our website, you (“the customer”, “you”) agree to the following Terms & Conditions.

 

2. Rental Agreement

• Renting a product from Billida creates a binding rental agreement between Billida and the customer.

• Products remain the property of Billida at all times.

• Subscriptions include a minimum rental period, depending on the product. After this period, the subscription automatically continues on a monthly basis unless cancelled.

 

3. Delivery & Shipping

• Orders are shipped within 3–5 working days (unless otherwise stated).

• Delivery charges are shown at checkout and depend on product size.

• Return shipping is always free.

• Customers are responsible for providing accurate delivery information.

 

4. Use of Rented Products

• Products may only be used as intended and in accordance with safety instructions.

• Customers must ensure that products are handled with care and stored in suitable conditions.

• Normal wear and tear is included in the rental fee. Customers may be charged for missing parts or damage that affects safety or function.

 

5. Product Care, Cleaning & Refurbishment

• All Billida items are professionally cleaned and disinfected before each rental.

• Customers are expected to carry out light cleaning before returning products.

• Returned products go through a refurbishment process (inspection, deep cleaning, sanitization) before being rented again.

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6. Returns & Cancellations

• After the minimum rental period, customers may cancel via their Billida account.

• Billida provides free return labels and clear instructions for product return.

• Products must be returned within the stated timeframe and in safe packaging (preferably the original box).

• Customers have a statutory 14-day right of withdrawal (if not waived at checkout), valid from the date of delivery.

 

7. Payments

• Rental fees are billed in advance. The first payment is due at the time of order.

• Recurring payments are collected monthly on the same date.

• Accepted payment methods are displayed during checkout.

• If payment cannot be collected, Billida reserves the right to suspend or terminate the subscription.

 

8. Loss, Damage & Insurance

• Customers are responsible for products during the rental period.

• Theft, loss, or irreparable damage must be reported immediately to Billida.

• In such cases, Billida may charge the replacement value unless covered by additional protection or insurance.

 

9. Liability

• Billida checks and maintains all products before each rental.

• Billida is not liable for misuse of products or injuries resulting from incorrect use.

• Customers are responsible for ensuring products are used according to manufacturer instructions.

 

10. Privacy & Data Protection

• Customer data is used only for processing rentals, payments, and customer support.

• Data is stored securely and handled according to applicable data protection laws in Switzerland.

 

11. Governing Law

• These Terms & Conditions are governed by Swiss law.

• The place of jurisdiction is Zurich, Switzerland.

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